Frequently Asked Questions
Is the leather Australian leather?
Yes, all our leather is proudly sourced from various regions across Australia, ensuring the highest quality and supporting local suppliers.
Where are the products made?
Our products are meticulously handcrafted with care and attention to detail in our workshop nestled in the picturesque town of Healesville, Country Victoria.
Are you trademarked Australian made and owned?
Absolutely! We are officially recognised as an Australian-made and owned brand. This means that not only are our products crafted locally, but our business operations and ownership are firmly rooted in Australia's rich heritage and entrepreneurial spirit.
Can I return to the shop if I purchased it online?
Yes, if you've made a purchase through our online store and prefer to return or exchange the item in person, you're more than welcome to visit our physical shop in Healesville. Simply bring along your receipt, and our friendly staff will be happy to assist you with your return or exchange.
What if I buy the wrong size belt? Can I exchange?
Certainly! We understand that finding the perfect fit can sometimes be tricky, which is why we offer hassle-free returns and exchanges for items that are not personalised. If you've purchased a belt in the wrong size, just get in touch with us, and we'll gladly arrange for an exchange or refund to ensure you're completely satisfied with your purchase.
Dispatch:
Orders typically ship within 2-4 working days after purchase, provided the item is in stock.
Once dispatched, you'll receive an email with tracking information.
Please note: Custom leather items may take up to 20-30 working days due to high demand and handcrafting.
For branded orders, add 2-5 working days; urgent requests can be accommodated via email.
Have questions? Reach out at 0491 723 358 or gday@tferdinand.com. We strive to meet urgent requests.
All orders shipped via Australia Post.
Standard post: typically arrives in 3+ business days.
Express post: delivered within 2-3 business days in the Express Post.
Shipping:
Enjoy a FREE 30 DAY RETURNS policy on non-branded or custom-made products.
Return your product in its original condition within 30 days for a full refund or exchange.
Please note:
Refunds exclude original freight costs and are processed within 5 business days of receiving the returned product.
We cover return costs for exchanges within the 30-day period; outside this, additional costs may apply.
Custom or personalised orders are ineligible for free returns; repairs can be arranged upon request.
For genuine manufacturing faults, contact us for repair, replacement, or refund, with all shipping costs covered by us.
Condition for returns:
Products must be returned unused and undamaged in their original condition to be eligible for refunds, credits, or exchanges.
Custom or personalised products are not eligible for refunds or exchanges.
T.Ferdinand is not liable for any misuse of products or damage caused by using products for unintended purposes.