We aim to dispatch your order within 2-4 working days from date of purchase, provided the item is in stock and does not need to be made to order*.
Once your order has been dispatched, you will receive an email confirmation with tracking information.*
*Please note that most of our leather products are made to order. Due to the high demand and everything hand made, the leather order can take up to 14 working days to be completed.
If you require branding on your purchase this can take an additional 2-5 working days to be completed, if you need an order urgently please email us and we will do our best.
If you have any queries or concerns, please don’t hesitate to give us a call on 0491 723 358 or email firstname.lastname@example.org if your order is urgent and need it by a certain date as we will endeavour to meet your request.
All orders are posted with Australia Post.
Standard post orders are generally delivered in 3+ business days
Express post orders are delivered within 2-3 business days, provided the shipping address is within the Express Post network (check with Australia Post).
Shipping costs are calculated using the weight and dimensions of your order, and your shipping destination and preferences.
Christmas Shipping Details - from Aust Post Website
Within Australia (except WA and NT)
18 December 2023
21 December 2023
15 December 2023
20 December 2023
14 December 2023
20 December 2023
“Products made to last a lifetime” We stand by our products and values.
We currently offer a FREE 30 DAY RETURNS policy, on products you buy from us that are not branded or custom made. Just as long as the product is in its original condition, you can return your product for a full refund or exchange.
1. In relation to refunds: the refund is for the product/s and will not include your original freight costs. Your refund will be processed within 5 business days of receiving your returned product.
2. In relation to exchanges: we will only cover the return costs one way, so for exchanges, please send the product back to us, and we will cover the cost of shipping the replacement product back to you. This is only applicable to returns received within the FREE 30 Day Return Period. Returns outside of this period may incur extra costs.
3. Our free returns policy does not apply to custom or personalised orders. We cannot provide refunds, credits or exchanges for these products, however, please do not hesitate to contact us if you require a repair.
4. In the very rare occasion a product is found to have a manufacturing fault, please contact us to organise for repair, replacement or refund. In the case of a genuine manufacturing fault, we will cover all shipping costs.
CONDITIONS FOR RETURNS
If you wish to return a product to us, the product must be returned, unused and undamaged, in its original received condition. We cannot provide refunds, credits or exchanges for custom made or personalised products. T.Ferdinand cannot be held liable for any misuse of a product or for any damage caused using a product for something other than its intended purpose.